Six Sigma Approach to Quality and Productivity Improvement in an Institution for Higher Education

Yatika Hasija, Suman Kant, Amandeep Kaur

Abstract


Quality has become a competitive weapon in both the manufacturing and the service sector. And from past few decades, service sector particularly education sector has been neglected in terms of quality improvement efforts or we can say that quality improvement strategies are not being implemented in the education sector. Day by day the number of educational institutes is increasing and most of them are being managed by private management. As profitability is their major concern, therefore the aspect of quality is being overlooked. Today the higher educational Institutions are exposed with global competition and facing a lot of problems such as low graduation rates, higher drop-out rate, less employability etc. Therefore educational organizations must adapt six sigma methodologies to improve the quality of higher education. Although the method of applying statistical process control in education industry is really challenging but in this thesis we take a primary step to search out a solution for the education sector so that they can improve the quality of higher  education.

Full Text:

PDF

References


Prabhakar Kaushik and Dinesh Khanduja, "Utilizing six sigma for improving pass percentage of students:A Technical institute Case study”, vol. 5, pp. 471-483, September,2010.

A.Pal Pandi,P.V Rajendra Sethupathi "A Conceptual Model for achieving global quality in engineering educational institutions in India,", pp. 187-7058,2012,sciencedirect.com.

prof. dr. J. Enders dr. D.F. Westerheijden ,“Quality Management In Hungarian Higher Education”

Naveen Kumar, Dr.R.M.Belokar“Six Sigma in Education System: A Review” IJSRD - International Journal for Scientific Research & Development| Vol. 3, Issue 03, 2015 | ISSN (online): 2321-0613

J. W. Creswell, Research Design: Qualitative, Quantitative, and Mixed MethodApproaches: Sage Publications Inc, 2003.

The Path To Quality Teaching In Higher Education- By Fabrice Henard and Soleine Leprince-Ringuet

Paul D. Umbach ,”Faculty Do Matter: The Role of College Faculty in Student Learning and Engagement”,pp. 48824-1034

G.Kendell Ric ,Donna C.Taylor,”Continuous-Improvement Strategies in higher Education:A Progress report”,Volume-2003,Sep,30,2003.

Lisa A.Petrides And had R.Nodine,Knowledge management in education:Defining the landscape-The institute for the study of knowledge management in education,March-2003.

Inaki Heras Saizarbitoria,Frederic Marmon Viadiu,Marti Casadesus Fa,”ISO9001 Vs.EFQM”,September 8th-10th,2010.

Z. Pan, H. Ryu, and J. Baik, "A Case Study: CRM Adoption Success Factor Analysis and Six Sigma DMAIC Application," Software Engineering Research,Management& Applications, 2007. SERA 2007. 5th ACIS International Conference, pp. 828-838, 2007.

M. Murugappan and G. Keeni, "Quality Improvement - the Six Sigma way," QualitySoftware, Proceedings of First Asia-Pacific Conference, pp. 248-257 2000.




DOI: https://doi.org/10.23956/ijermt.v6i7.210

Refbacks

  • There are currently no refbacks.