Classification and Evaluation Criteria for the Selection of Cloud Service Providers with QoS based on SLA

Sarvjit Singh Bhatia, Anurag Rai, Harsimran Kaur


Cloud computing is revolutionizing the IT industry by enabling them to offer access to the infrastructure and application services on a third party basis. Due to the vast diversity in the available Cloud services, from the customer’s point of view, it has become difficult to decide whose services they should use and what are the criteria for the selection? There are two types of QoS requirements which a user can have: functional and non-functional. Some of them cannot be measured easily given the nature of the Cloud. Attributes like security and user experience are not easy to quantify. Moreover, deciding which service matches best with all functional and non functional requirements is a decision problem. The Fundamental issue to handle such a problem is Quality of Service (QoS) parameters. Many   SLA languages and frameworks have been developed as solutions; however, there is no overall classification and the criteria for these extensive works. Therefore, the aim of this research is to present a comprehensive study that how SLAs are created, managed by fulfilling the QoS in cloud computing environment.

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